Customer care
We're here to help
Questions about an order, your shade or how to use Kassian? Send us a message and a real person will get back to you.
We reply to every message, usually within one business day.
Before you write
Quick answers
Where is my order?
You'll get a shipping confirmation email with a tracking link as soon as your order ships. You can also check it any time on our Track your order page.
What if Kassian isn't for me?
Every order is covered by our 90-day money-back guarantee. Send us a message with your order number and we'll sort out a full refund. See our refund policy for details.
I picked the wrong shade. Can I swap it?
Yes, shade swaps are free. Send us your order number and the shade you'd like, and we'll take care of the rest.
Do you offer free shipping?
Yes, on all US orders over $55. Rates and delivery times for other orders are on our shipping policy page.
Can I change or cancel my order?
Message us as soon as possible with your order number. If your order hasn't shipped yet, we'll do our best to change or cancel it.